Common issues with payments

Svitlana Zh.
Svitlana Zh.
  • Updated

Payment collection failed. Reason: (card_declined) Your card does not support this type of purchase

If you are an account Owner and have a Super Admin role, check the possible cause of the declined credit card situation in our community article.

To prevent any interruption of service, update your payment information.

Unfortunately, the subscription payment was not received. Please update your billing informed to ensure your account remains available

Payments may be declined or fail for various reasons, such as incorrect card details, expired or blocked cards, or insufficient funds. If you have questions regarding a declined payment, please contact your bank.

To retry a declined payment, contact our support team.

Something went wrong with your last order

It means that the payment for the next billing period failed. To retry a declined payment, contact our support team.

You have reached the limits of your account

If you have reached your plan limits, you can upgrade your plan or wait until the next subscription renewal date.

You are a Team User and can’t upgrade your plan. Please ask your Admin User…

LeadsBridge requires a Super Admin role to access the billing settings and upgrade. Please get in touch with the account owner to upgrade the account.

All our attempts to charge your payment method have failed. Your account has been temporarily suspended and will be completely deleted within 3 days from today

All attempts to charge your credit card connected to the account failed and your account will be suspended. To retry a declined payment or reactivate your account, please contact our support team.


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