Need Help? Submit a LeadsBridge Support Ticket

Need help from our Support team? You can now reach us directly through our AI chatbot inside LeadsBridge. The chatbot is designed to answer common questions instantly, help with product setup, and route you to a human Support Engineer when needed. This guide walks you through how to reach Support, whether through the chatbot or by submitting a support ticket manually.

Support Availability

Our official support hours for ticket responses and assistance are:
Monday to Friday: 9:00 AM – 5:00 PM U.S. Central Time (CT).

Quick Steps to Contact Support

1. Log in to LeadsBridge
2. Click the Support icon (top-right of your screen)
3. Ask your question or describe your request
4. If needed, the chatbot will connect you with our Support team and open a ticket on your behalf

Getting Help Through the Chatbot

Once you open the chatbot, you can ask your question directly and it will do its best to provide an answer. If you'd prefer to be put in touch with a Support representative, or if the chatbot determines your request needs to be escalated, it will ask a couple of quick questions to make sure your request is routed correctly.

You'll first be asked to choose the option that best describes what you're looking for:

• How-to question — for guidance on how a specific feature works
• Help with setup — for support setting up a bridge, integration, or configuration
• Something's not working — for reporting an issue, delay, or unexpected behavior
• Billing or account inquiry — for questions related to your subscription, payments, or account settings
• Something else / feature request — for anything else, including product feedback or new feature requests

You'll then be asked to specify the severity level so we can prioritize accordingly:

• Severity 1 – I can't use the service / Total Outage
• Severity 2 – Something isn't working, but NOT a full outage
• Severity 3 – General question or setup help

After a few additional questions, the chatbot will open a support ticket with the details you've shared, and our team will follow up as soon as possible.

Access the Help Center and View Your Tickets

The Help Center lets you track ticket status, view updates, and respond to our support team.

• Don't have an account?
  1. Click “Signup for Free” at the top of the page.
  2. Complete the account creation process.

• Have an account already?
  1. Click “Login” in the top right corner.
  2. Enter your Help Center credentials.
  3. Click your name in the top right
  4. Select My Tickets from the dropdown

You can view the status and history of all your submitted support tickets.

Need anything else?
Our support team will keep you updated through your ticket, and you can reply at any time if you have additional questions or details to share.