What happens if my LeadsBridge payment fails?

Payments may be declined or fail for various reasons, such as incorrect card details, expired or blocked cards, or insufficient funds.

If your card is declined, check the following:

• Card number, expiration date, and billing address
• CVC (a three-digit number usually present on the back of your card)
• Your bank may require you to complete an additional step to authorize the payment

To protect your privacy and security, banks do not provide LeadsBridge with specific reasons for declining a payment. If you have questions regarding a declined payment, please get in touch with your bank.

If we can’t charge your account, the system will retry after the initial attempt every 72 hours and let you know about these issues through an email notification. Your Bridge will continue running during this period. To prevent any interruption of service, update your payment information.

If the charge doesn’t go through after the last automated retry:

• Your account will be downgraded to a Free plan
• Any Bridge with Starter or Pro features will be deactivated

You can then reactivate your paid account by updating your payment details. To retry a declined payment at any time, contact our support team.