If you are connected to your LeadsBridge account via Facebook Ad Account, it could happen that your Facebook Ad Account has expired or some information has been changed on the Facebook side. In those cases, you should reauthorize your account to refresh your Facebook account connection with LeadsBridge.
In order to reauthorize your Facebook Ad Account while using different bridge configurations, you should follow the steps below:
Complex Bridge
- Log in to the Facebook account you’ve connected with LeadsBridge
- Then, log in to your LeadsBridge account
- On the left column, go to Facebook Suite » Ad Accounts
- Click on the name of the Facebook account you want to re-authorize (it should be the same one you’ve logged on the first step)
- Click on the Reauthorize button
- A new Facebook page will open, follow the instructions and give all the required permissions
- Once done, you’ll be redirected back to LeadsBridge.
Simple Bridge
- Log in to the Facebook account you’ve connected with LeadsBridge
- Then, log in to your LeadsBridge account
- On the left column, go to Facebook Suite » Accounts
- Click on the name of the Facebook account you want to re-authorize (it should be the same one you’ve created the connection from the first time in the first step of the bridge)
- Click on the Reauthorize button, as shown in the screenshot below:
6. A new Facebook page will open, follow the instructions and give all the required permissions
7. Once done, you’ll be redirected back to LeadsBridge.
What does “Error validating access token: the user has changed the password” mean?
The following error appears when the account’s password has been changed and it stops LeadsBridge from accessing it. To fix this, you should Reauthorize the Ad Account from which you have changed the password.
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