Testing the connection is crucial when creating a new Bridge. Each Bridge has a Test option that allows you to check the connection built between the two systems and make sure that everything’s working properly in both bridge configurations.
On the final test and publish step, you can easily test the connection between your LeadsBridge account and your destination CRM/tool.
Note: The test leads sent from the Test step of your Bridge won’t get counted. But test leads sent from any tool that is outside of the LeadsBridge platform will be counted (i.e.: Facebook Lead Ads testing tool).
What can I do if I see the red “Error” button?
When the destination provider replies with an error, a message pops up on the screen with further detail on the response.
The error message comes up when there is a connectivity issue or data error preventing the lead from entering the destination system. Pay attention to the text as a lot of the time, it also indicates the exact reason allowing you to fix it quickly.
Error messages are of different natures. They can depend on your CRM/destination platform’s connection, fields requiring only specific values, or a field matching error. If you need help to fix it, you can contact our support team and they will do their best to make your leads synced.
What’s the “Debug” button?
Clicking on the Debug button, you’ll automatically send a lead to your system. This button lets you see the detailed data transmitted and the response from their servers.
- “RESULT = SUCCESS”: the lead was sent correctly to the destination or CRM.
- “RESULT = ERROR”: there’s an error with the data; it usually gives further detail so you may make the necessary changes.
If the error’s not clear or you have some doubts, contact our support team, and they will lend you a hand.
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