If your leads are not syncing or are not synced with your CRM/Autoresponder, you could be experiencing one of the following scenarios.
On the Facebook side
The issue might be on Facebook or within your Facebook connection with LeadsBridge.
To verify, simply click on Leads on the Bridges page of your LeadsBridge account:
If the list is empty, there might be an issue with your Facebook Campaigns, or the Campaign has not generated leads until now.
A good practice is to click on the “Download CSV" button.
If the downloaded CSV is empty, we suggest reviewing your Campaign and Form settings on the Facebook side to verify that the Campaign is running and that it has generated leads.
On the CRM/Autoresponder side
In the Bridges section, there’s the N. Leads column which shows the number of leads collected and leads in error, if any.
The first number is the total collected leads by Lead Ads. The second number (in red) is the number of leads that had an error by the CRM/Autoresponder.
If there are any leads in error, a red number will show up. Click on the red number to have more information about the error, and contact your CRM/Autoresponder for more details on the errors.
The lead might be rejected by the CRM/Autoresponder due to multiple reasons such as: an invalid email address, an already subscribed lead, a mandatory field being empty, etc.
Previously collected leads
If you have collected leads before using LeadsBridge, please read this documentation.
Related Troubleshooting Articles
- Leads not showing up in my LeadsBridge account
- Understanding Lead Count Discrepancies
- Real-time vs Delayed Lead Sync
- Why do I receive duplicate leads
- Fix timeout errors in LeadsBridge
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