A timeout error, or a message that your request has timed out, means that LeadsBridge is trying to connect to your CRM/Autoresponder integration, but it’s taking longer than expected.
Timeout issues often resolve on their own after a few hours, as they’re usually a result of temporary maintenance or outage with the application connected to your Bridge.
Re-sync your leads in errors
LeadsBridge will automatically try to re-sync the leads in intervals at a later time.
If those syncs were exhausted, it’s recommended to wait a few hours for any server issues with the application to pass. Then, you can manually re-sync the leads that experienced timeout errors.
- Go to the Errors section or click on the red number under the N. Leads column next to your Bridge
- Click Re-Sync to re-sync each lead that was stopped for a timeout error
While to re-sync failed leads in bulk, go to the upper left side of the Errors section and click the Re-Sync Bridge Errors button. This action will trigger the automatic sync of all leads in the list.
Reauthorize your application connection
Your destination application account may need to be reconnected to LeadsBridge in order to refresh your settings. When you see a timeout error, it’s best to reconnect your app account to LeadsBridge after a few hours.
Check your action limits
If the size of a file you’re trying to send in an action step is too large, timeout errors may occur. Check that the size of the file you’re trying to send is within the limits of the action app.
If the timeout error persists, contact our Support team.
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