Troubleshooting the "Daily Rate Limit Exceeded" Error for Zoom Webinar

If you encounter the following error message while testing your Zoom Webinar integration:

“Your system/CRM ‘Zoom Webinar’ replied us with this message ‘Something went wrong with the response. RESPONSE=You have exceeded the daily rate limit of (3) for Add a webinar registrant API requests for the registrant (test@gmail.com). You can resume these API requests at GMT 00:00:00.’”

This usually means you have a custom question in your Zoom Webinar registration form that requires registrants to confirm they’ve read your consent policy for using their personal data.

Here’s how to fix it:

1. Check your field mapping: Ensure you’ve correctly mapped the custom consent question in your LeadsBridge integration.
2. Confirm consent: To indicate consent, ensure that the corresponding source field in your LeadsBridge integration is set to " Yes."

By correctly mapping the consent field and providing a “Yes” response, you can avoid exceeding the daily rate limit and ensure your webinar registrations are processed smoothly.

Need Help?

If you continue to experience issues or have any questions, please don’t hesitate to contact our support team.

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